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Terms of sale

1. Introduction and Legal Identity

These Terms of Sale ("Terms") govern all purchases made through the Grande Lilith e-commerce platform. The brand "Grande Lilith" is a registered trademark of Leevde, a French simplified joint-stock company.

  • Registered Office: 1 rue de stockholm, 75008 Paris, France.
  • VAT number: FR63925298440
  • Contact: hello@grandelilith.com
  • Governing Authority: These terms are established under the laws of France, reflecting our heritage as a Paris-born brand, while remaining compliant with international e-commerce standards for our North American and European markets.

By placing an order for our quiet luxury jewelry, you confirm that you are of legal age and possess the authority to enter into this binding agreement.

2. Product Authenticity and The Baroque Variance

2.1 The Nature of Architectural Pearls

Due to the organic nature of baroque pearls, each piece is inherently unique. Natural variations in shape, luster, surface texture, and color overtones are not considered manufacturing defects. These characteristics are the hallmark of authenticity in modern pearl jewelry. By purchasing, you acknowledge that the item received may vary slightly from the product imagery, representing the individual style of your specific piece.

2.2 Material Standards & Safety

Our jewelry is crafted using premium sterling silver and 18K gold plating. We adhere to strict European and North American safety standards regarding nickel and lead content. While our pieces are designed for the sensitive skin of the modern woman, we recommend reviewing specific material compositions if you have known severe metal allergies.

3. Pricing, Taxes, and Global Duties

3.1 Regional Pricing Logic

To ensure a seamless luxury experience, our pricing adapts to your geographical location:

  • European Union & France: Prices are displayed inclusive of VAT (Value Added Tax) in accordance with French fiscal regulations.

  • North America (USA & Canada): Prices are displayed exclusive of sales tax. Applicable state or provincial taxes will be calculated and added at the final checkout stage based on your shipping nexus.

3.2 The DDP Commitment (Customs & Duties)

Unlike many international DTC brands, Grande Lilith operates on a DDP (Delivered Duty Paid) basis. We believe that our customers should not be burdened with unexpected administrative costs. Leevde absorbs all international customs duties and import taxes. The price you see at checkout is final; no additional fees will be requested by carriers upon delivery.

4. Payment Protocols and Security

We offer a suite of secure payment options to facilitate your acquisition of redefined pearl jewelry:

  • Direct Payments: We accept all major credit cards and Shop Pay via Shopify Payments.

  • Flexible Financing: To support the acquisition of our entry-level luxury pieces, we partner with Klarna and Affirm, allowing for sophisticated financial management through installment plans.

  • Security: All transactions are encrypted. Grande Lilith does not store full credit card information, ensuring your financial data remains as secure as your style is bold.

5. Shipping, Title, and Risk of Loss

5.1 Transfer of Title

Legal title and ownership of the products transfer from Leevde to the customer at the moment the package is delivered to the designated carrier (e.g., DHL, UPS, FedEx).

5.2 Delivery Execution

While we provide estimated windows (e.g., 5-8 days for North American Ground), these are targets rather than guarantees. For high-value unique gifts for women, we strongly recommend our Secure Express Shipping, which includes a mandatory signature to mitigate the risk of loss after the carrier has completed the delivery.

6. The 30-Day Return & Exchange Policy

We understand that the modern independent woman requires flexibility. Grande Lilith offers a 30-day window for returns and exchanges.

6.1 Return Conditions

To be eligible for a refund, exchange, or store credit:

  • Items must be in their original, unworn condition.

  • Items must be returned in the signature Grande Lilith eco-luxe packaging.

  • The return must be initiated within 30 days of the recorded delivery date.

6.2 Hygiene Restrictions (Earrings)

Strict Hygiene Clause: For the protection of all our clients, earrings cannot be returned or exchanged if they have been worn or if the tamper-evident seal is broken. This policy ensures the highest standards of safety and cleanliness for our pearls.

6.3 Return Shipping & Logistics

While we absorb the cost of outbound shipping for orders over $99, the cost of return shipping is the responsibility of the customer. We recommend using a trackable service, as Leevde is not responsible for returns lost in transit.

7. Intellectual Property and Brand Rights

All content on the Grande Lilith platform is the exclusive property of Leevde. Unauthorized use of our brand-positioned keywords or imagery is strictly prohibited.

8. Limitation of Liability

Leevde shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability for any claim shall not exceed the purchase price of the specific item in question.

The Leevde Promise

We stand behind every pearl jewerly we send into the world. Our Terms of Sale are designed to protect the integrity of our craft while respecting the intelligence and independence of our clients.

For personalized assistance, please contact our Paris-based concierge at hello@grandelilith.com.