Shipping policy

1. Our Fulfillment Philosophy: Speed Meets Craftsmanship

Grande Lilith is not just a jewelry brand; it is a lifestyle for the independent woman who demands excellence without compromise. Our logistics are designed to reflect this. We operate with a dual-speed fulfillment system to balance efficiency with the delicate nature of architectural pearls.

Standard Order Validation & Processing

Once your order is validated, our Parisian-trained logistics team prepares your package within 24 hours. We recognize that in the world of modern pearl jewelry, anticipation is part of the luxury experience, and we strive to minimize the wait.

Artisanal & Complex Pieces

For certain items requiring more complex artisanal work—such as our hand-knotted baroque pearl necklaces or custom-set quiet luxury jewelry—please allow 2 to 3 business days for preparation. These pieces are not mass-produced; they are "awakened" by our 100% female artisan team.

2. North American Shipping Tiers (USA & Canada)

For our primary market in North America, we offer two distinct pathways to ensure your redefined pearl jewelry reaches you safely and according to your schedule.

Shipping Method	Estimated Delivery	Price	Key Features
Standard Ground Shipping	5-8 Business Days	$5.99	Reliable, eco-conscious tracking
Secure Express Shipping	4-6 Business Days	$12.99	Signature Included, Priority Handling

The "Secure Express" Standard

We highly recommend the Secure Express Shipping for our entry-level luxury pieces (priced at $150 and above). The included signature requirement ensures that your unique gifts for women are never left unattended, maintaining the integrity of the Grande Lilith brand from our studio to your doorstep.

Complimentary Shipping (The Grande Lilith Reward)

We celebrate the investment in self-expression. Orders exceeding $99 USD qualify for Complimentary Standard Ground Shipping. This threshold is designed to empower you to curate a complete look—pairing an architectural pearl earring with a matching baroque pearl necklace.

3. International Shipping: France, Europe, and Beyond

As a brand born from the spirit of Paris, we maintain deep roots in Europe.

• France & Domestic EU: Shipping typically takes 3-5 business days. Rates are calculated at checkout based on the specific region.

• Rest of World: We ship to most global destinations. Please note that for international orders outside of North America and the EU, customers are responsible for any applicable customs duties or import taxes.

4. Tracking and The "Unboxing" Experience

Every Grande Lilith piece is a statement of feminine power. Once your order departs our workshop, you will receive a mail incuding a tracking portal link.

Your jewelry arrives in our signature eco-luxe packaging, designed to be both a protective vessel and a keepsake box. We encourage you to inspect your modern pearl jewelry immediately upon arrival to ensure it meets our rigorous Grande Lilith standards.

5. Address Changes and Lost Packages

In the fast-paced life of a modern independent woman, we understand that plans change.

• Address Corrections: You may request an address change within 6 hours of order placement. Once the 24-hour processing window has closed, we cannot redirect the package.

• Lost or Stolen Items: If your tracking indicates "Delivered" but you have not received your package, please contact our support team within 48 hours by mail hello@grandelilith.com. For maximum security, we always recommend the Secure Express (Signature Included) option.

6. Frequently Asked Questions (FAQ)

Do you ship to P.O. Boxes?

We provide Standard Ground Shipping to P.O. Boxes; however, Secure Express Shipping requires a physical address as a signature is mandatory to protect your quiet luxury jewelry.

What happens if I am not home for my Secure Express delivery?

The carrier will typically leave a notice for redelivery or hold the package at a secure local pick-up point. This ensures your baroque pearl necklace does not remain on a porch, exposed to the elements or theft.

Is the shipping packaging discreet?

While the internal packaging is branded with our signature colors, the external shipping box is minimalist and discreet to ensure the safety of your high-value unique gifts for women.

Can multiple orders be consolidated for the complimentary shipping benefit?

To maintain our 24-hour fulfillment precision, orders are typically processed individually to ensure swift dispatch. However, if you have placed multiple orders in close succession, please contact our concierge at hello@grandelilith.com immediately. While we strive to accommodate consolidation requests within our narrow fulfillment window, we strongly encourage curating your collection in a single session to guarantee the $99 complimentary shipping reward.

The Grande Lilith Commitment

Beyond the pearls, we deliver a curated extension of the modern independent woman’s lifestyle. Whether you are in New York, Paris, or Los Angeles, our logistics team is dedicated to ensuring that your transition into the world of Grande Lilith is seamless, secure, and sophisticated.

For further inquiries regarding our shipping protocols, please contact our concierge at hello@grandelilith.com.