Refund policy

The Philosophy of Satisfaction: Redefining the Standard

At Grande Lilith, we believe that jewelry is more than an accessory; it is a declaration of feminine power. We understand that selecting the perfect piece of modern pearl jewelry—whether it is a bold baroque pearl necklace or a pair of architectural pearls earrings —is a personal and intuitive process.

For our customers, every choice is deliberate. If a piece does not resonate with your true self upon arrival, we respect your decision to return it. Our policy is crafted to reflect the "Quiet Luxury" ethos: sophisticated, straightforward, and grounded in mutual respect. We do not believe in "Final Sales" because we stand behind the craftsmanship of every item we curate for our global collective.

The 30-Day Transition Window

We offer a 30-day return period from the date of delivery. This window allows you to experience the radiance and edge of our designs in the comfort of your own environment. Whether you purchased a piece as a unique gift for women or as a personal investment in your style, you have a full month to ensure it aligns with your expectations.

Eligibility Criteria

To ensure the integrity of our collection and the satisfaction of future owners, returned items must meet the following standards:

• The jewelry must be in its original, unworn condition.

• All original packaging, including the signature Grande Lilith boxing, must be included.

• The piece must show no signs of alteration or damage.

The Return Process: A Step-by-Step Guide

We have streamlined our operations to respect your time. As a high-intelligence brand, we utilize a digital-first approach for all return requests.

Method A: Via Your Customer Account (Recommended)

1. Log In: Access your Grande Lilith customer account on our official website.

2. Select Items: Navigate to your order history and select the specific modern pearl jewelry items you wish to return.

3. Submit Request: Follow the prompts to submit your return request.

4. Review Period: Our team will review your request within 1–2 business days. This is a quality control measure to maintain our brand standards.

5. Instructional Email: Once approved, you will receive a detailed email containing all necessary return instructions and the authorized return address.

Method B: Via Concierge Email

If you prefer direct communication, you may contact our team at hello@grandelilith.com. Please include your order number and the reason for your return. We handle these inquiries with the same professional rigor as our automated system.

Note: If our team identifies discrepancies or has questions regarding the return request, we will contact you directly via email to ensure a fair and transparent resolution.

Shipping, Costs, and the Grande Lilith Compensation Model

In alignment with our sustainable growth model as a Paris-born DTC brand, customers are responsible for providing their own return shipping. This allows you to choose the carrier and service level that best suits your location and schedule.

No Restocking Fees

Unlike many luxury retailers, Grande Lilith does not charge restocking fees. We believe you should not be penalized for trying our designs.

Our Signature Compensation Coupon

We recognize that return shipping is an additional step in your busy life. To honor your commitment to our brand, once your return is processed, we offer a special compensation coupon. This coupon is designed to offset your shipping costs and can be applied toward your next acquisition of quiet luxury jewelry or unique gifts for women. It is our way of ensuring that your journey with Grande Lilith continues, even if the first piece wasn't the perfect fit.

Inspection, Processing, and Refunds

Once your returned parcel arrives at our designated facility, it undergoes a meticulous inspection by our 100% female-driven quality assurance team.

• Processing Time: We treat all returned parcels within 7 business days of receipt.

• Refund Issuance: Upon successful inspection, a refund will be issued to your original payment method. Please note that banking institutions may take an additional 3–5 business days to reflect the transaction in your account.

• Communication: You will receive an automated notification the moment your refund has been processed.

Exchanges for the Modern Woman

If you wish to exchange a piece—perhaps trading a minimalist stud for a more dramatic baroque pearl necklace—the most efficient method is to return the original item for a refund and place a new order. This ensures the fastest delivery of your new selection and prevents inventory delays.

Frequently Asked Questions (FAQ)

Q1: Can I return a piece if I bought it during a promotion?

Yes. At Grande Lilith, we do not have "Final Sale" items. Even if purchased during a seasonal event, your modern pearl jewelry is eligible for return within 30 days, provided it meets our condition standards.

Q2: Why don't you provide pre-paid return labels?

As a brand focused on providing entry-level luxury prices ($50-$150) without the traditional retail markup, we optimize our logistics to keep our core prices accessible. By allowing customers to choose their shipping method and compensating them with a coupon, we maintain a balance of affordability and premium service.

Q3: What if my item arrives damaged?

In the rare event that your architectural pearls arrive with a defect, please contact us within 48 hours of receipt. Damaged items are handled separately from standard returns, and we will provide a full replacement or refund at no cost to you.

Q4: Can I return jewelry purchased from a third-party stockist?

Our return policy only applies to purchases made directly through the Grande Lilith official website. For items purchased elsewhere, please refer to the specific retailer’s policy.

Q5: How do I track my return?

Since you are choosing your own shipping carrier, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.

Preserving the Radiance: A Note on Care

To maintain the aesthetic of your Grande Lilith pieces, proper care is essential. Pearls are organic gems that thrive on wear but require protection from harsh chemicals.

1. Last On, First Off: Apply perfumes and lotions before putting on your modern pearl jewelry.

2. Soft Storage: Store your pearls in the provided Grande Lilith pouch to prevent scratches from other metals.

3. Gentle Cleaning: Wipe your pearls with a soft, damp cloth after each wear to remove skin oils.

By following these steps, you ensure that your pearls remain as radiant as the day they arrived.

For further assistance, please contact our strategic support team. Grande Lilith is dedicated to empowering your expression through the timeless power of the pearl.